Back to method
01
Phase 01
Discovery & diagnostic
We map your decision environment before proposing solutions — data assets, operating constraints, stakeholder dynamics, and where decisions currently break down.
What we need from you
Inputs for this phase
- 01Access to product, engineering, and commercial stakeholders for structured interviews
- 02Overview of existing systems, data sources, and integration constraints
- 03Current roadmaps, KPIs, and known pain points (no perfect documentation required)
- 04Governance context: procurement, security review, and approval paths
What you receive
Deliverables from this phase
- A structured diagnostic summary articulating decision bottlenecks and root causes
- Clarity on technical and organisational feasibility for candidate interventions
- Problem framing aligned across sponsor and delivery teams
- A documented baseline suitable for scoping, prioritisation, and success metrics
Checkpoints
Decision gates
1Alignment on problem scope versus symptoms
2Confirmation that data and access assumptions hold
3Executive sponsor sign-off on diagnostic direction before deeper analysis
Safeguards
Risk & scope controls
No solution prescriptions before diagnostic completeness criteria are met
Explicit documentation of unknowns and validation steps
Escalation path if scope or access materially changes mid-diagnostic
Start a discovery
Most engagements begin with a conversation about context.
We do not send a proposal before we understand the problem. Start by telling us about your decision context — we will identify the highest-leverage intervention areas before any scope is agreed.